Privacy Policy

Effective Date: 23 January 2026

cleanRide ("we", "our", "us") respects your privacy and is committed to protecting the personal information of users ("you", "your") who use the cleanRide mobile application and related services (the "App").

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our car wash and car cleaning services.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name
• Mobile number (for OTP-based login)
• Email address (if provided)
• Vehicle details (such as car type, model, and number)
• Address or location details for service delivery

1.2 Authentication Information

• One-Time Password (OTP) sent to your registered mobile number for login and verification

1.3 Payment Information

• Payment transaction details such as payment status, transaction ID, and amount
• We do not store your debit/credit card details, UPI IDs, or banking information. Payments are processed securely through trusted third-party payment gateways.

1.4 Usage Data

We may collect information such as:

• App usage activity
• Device information (device type, operating system)
• IP address and log data

2. How We Use Your Information

• Provide and manage car wash and car cleaning services
• Enable OTP-based login and user authentication
• Process payments and manage subscriptions (monthly, quarterly, half-yearly, yearly)
• Communicate with you regarding services, updates, offers, and support
• Improve app performance, user experience, and service quality
• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following cases:

• With service providers or partners involved in delivering car cleaning services
• With payment gateway providers to process transactions securely
• When required by law, regulation, or legal process
• To protect the rights, safety, and property of cleanRide and its users

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of electronic storage or transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

• Access, update, or correct your personal information
• Request deletion of your account and personal data (subject to legal requirements)
• Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

7. Children’s Privacy

cleanRide services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

8. Third-Party Services

The App may contain links to or integrate with third-party services (such as payment gateways). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App, and the updated policy will be effective immediately upon posting.

10. Contact Us

cleanRide
Email: cleanridehq@gmail.com

This Privacy Policy is designed to comply with Google Play Store and Apple App Store privacy requirements, including transparency around OTP-based authentication, payment processing, data usage, and user rights.